5 Successful retail habits for 2019

by | Jan 7, 2019 | Business, Features | 0 comments


There’s a saying in retail that the customer is always right. While this motto is often relevant for retailers, letting customers call all the shots won’t make you successful. And while every merchant is different, and every store has its own demands and goals, the following habits are repeatedly observed among many successful retailers.


Retailers are busy. From ordering inventory to researching market trends to merchandising displays to training staff and planning in-store events to scheduling online marketing and more, running a retail business means always having something to do.

Successful retailers recognise the value in scheduling what is necessary to do. This means recognising that, while some responsibilities are more enjoyable than others, all responsibilities must be prioritised to run a successful retail business.

Scheduling time limits and deadlines can help you stay focused and on schedule, eliminating extra time spent where it shouldn’t be.

  • Facebook
  • Twitter
  • Google+
  • Pinterest
  • Print Friendly
  • reddit
  • LinkedIn

Letting go

With a lot on a retailer’s to-do list, who has time to dwell on the past?

Retailers are bound to make poor stocking decisions or have a slow month. Successful retailers analyse these situations as opportunities to learn from. It’s important for retailers to move forward – their customers already have.

One of the best ways to do this is to analyse data. The more retailers know through hard data, the better they are in supporting their customers.

Staff training

Stores spend a lot of money to open their doors. The people of any business are the faces of that brand, whether they want to accept that role or not.

As employers, it’s key to understand this and train staff to best represent their stores. Retailers who successfully run their businesses recognise the value in their employees and not only train them, they train them often.

Opportunities to train staff can range from store operational procedures to customer service updates to product training. The key is to invest into your employees to reap the rewards of strong employees and as a result, strong sales.

Know the competition

Successful merchants know who their competition is. Savvy retailers take the time to visit the stores that compete with their business.

Analysing their product assortment, customer service experiences, in-store displays, online shopping opportunities, special events, dress code, store packaging, visual displays and overall consumer impressions are just a few of the things retailers look for when it comes to checking out their competition.

Often, this type of routine analysis allows retailers to recognize new industry trends, missed opportunities, new strategies to compete for sales and other ways to stay afloat in the competitive retail marketplace.

Make hard stocking decisions

Often, retailers open a store because they love a product category. As a result, they enjoy buying inventory to sell in their stores.

Unfortunately, this isn’t always a recipe for retail success. Merchants who have become successful and more importantly, stayed successful, are willing to shift their inventory plans to accommodate their customers versus themselves.

This may mean eliminating a product line or an entire category of inventory, as well as introducing a new product category that even the retailer is surprised by.

When merchants listen to their customers, react to consumer trends, work with their suppliers and respond to what their customers want, they can more effectively buy inventory for their stores. Using data will once again help monitor this, as well. And as a result, retailers can sell more.

more latest news ➡

British Garden Centres

How big is Christmas for British Garden Centres?

The highly-anticipated Christmas season has arrived early this year for British Garden Centres, as it opened its doors to customers in September to an influx of pent-up shoppers. Following a temperamental and wet summer and a few years of subdued Christmases due to...

Bradford garden centre group wins award

Bradford garden centre group wins community award

The team at a Bradford-based garden centre group is celebrating after winning a regional business award. Yorkshire Garden Centres, owner of Tong, Tingley, Bingley and Otley Garden Centres, won the Community category of the Yorkshire Post Excellence in Business...

Feverfew launched new gardening apparel for women

Meet the supplier: Feverfew Garden Co

Taking the gardening glove market by storm, Feverfew Garden Co is the UK’s first garden wear brand exclusively designed for women, by women. Garden Centre Retail catches up with Rachel Eunson, the driving force behind the brand. As with many recent ventures,...

HSBC economist

Ex HSBC economist to speak at GCA conference 2024

Former HSBC Head of Economics will be helping delegates at the Garden Centre Association’s (GCA) annual conference understand the resurgence of inflation and the challenges that it continues to bring (January 28 until 31, 2024). Mark Berrisford-Smith, who worked...

Primeur Whiskey Barrel

Primeur launches new range of recycled planters

Looking to the 2024 season, garden retailers can step up their sustainability game and enhance their outdoor offer with a brand-new Primeur range of recycled planter designs and colourways. If you are keen to stay ahead of the curve and meet the increasing demand...

Sustainable pest control launched on GROW platform

GCA GROW launches sustainable pest control course

Garden centre staff can now gain knowledge to help customers to deter and combat pests in a more natural, sustainable way via the GCA GROW (Garden Retail Online Workshops) e-Learning platform. The organisation has launched its new Sustainable Pest Control course....

Read GCR's latest edition!

Subscribe ToThe Wednesday Word

Subscribe To
The Wednesday Word


Get all the latest news, events & more straight to your inbox every Wednesday.

You have Successfully Subscribed!

Pin It on Pinterest

Share This