From The Archives: Why you should invest in an EPoS system May 2017

by | Mar 30, 2018 | Features | 0 comments

Garden Centre Retail spoke to commercial manager of Davidson Richards, Jo Bateman, about what EPoS can bring to a garden centre.

Who uses EPoS?

?Approximately 50% of garden centres have taken up EPoS to date, but that number is?increasing, as even the smaller-sized garden centres are seeing the benefit,? says Jo. ?In previous years a lot of retailers, including garden centres, felt the system was too complicated and expensive to bother with. As time has gone on they are starting to realise the benefits, in terms of the speed and ease of stock management and information gathering.?

The evolution of EPoS

As technology has evolved, EPoS has advanced significantly. ?In the early days, retailers had to have their own server for EPoS, they held their databases and software locally, and every update involved someone physically coming to the site to renew the system,? Jo tells us. Since then, EPoS has become available in a cloud-type system. ?The issue with the system being on premise ? when the server with all your data is on site ? is that there are associated costs and disruptions for the retailer when that system requires updating. This isn?t a problem with the new cloud-type systems.?

Why use EPoS?

?EPoS takes all the information from a garden centre?s sales and organises it so owners can review and control their costs, sales and stock,? Jo says. ?Most garden centres can tell you their top lines off the top of their heads, but they may not be able to tell you their slower lines or what they’re sitting on in terms of stock, and won’t know if they’ve just sold the last unit of a certain product until they physically go and check. That?s where EPoS comes in.?

Getting started with EPoS is time consuming initially, but Jo explains that it?s a simple, one-off process: ?With an EPoS system, a retailer will upload their products and categories onto the system, along with their minimum stock levels, what the bar code is, a description of the product and the price. That only needs to be done once. After that, whenever a bar code is scanned at the till, it is instantly recorded and marks down stock. At any given time, a retailer can look in the system and see in real time exactly how much stock they have for any product or range. From that, they can tell what’s popular, what they need to reorder, and what isn’t selling ? 24 hours a day, and from any location.?

This intelligence can be invaluable to a garden centre, as it gives the owner and their team the information they need to make decisions on what to buy, what to focus on selling, and what items may require a volume-based promotion to shift, Jo tells us. Another benefit is its ability to build on customer loyalty: ?EPoS can store information about?your customers’ shopping habits, or?issue points per sale with a loyalty scheme. EPoS can also be tailored to incorporate promotions, bounce backs and web stores, to ensure everything is in that one system for the retailer.”

How much does it cost?

Costs for EPoS are variable, depending on factors such as garden centre size and knowledge, says Jo: ?If you have a garden centre that is on the smaller side?and not very IT knowledgeable, you?re going to need quite a bit more hand holding, and a lot more services. If you’re a larger garden centre that has an IT department and an EPoS champion, and is confident using the technology, they’ll need less training. The cost is variable based on the needs of that centre.?

Jo has found that one of the main barriers for people thinking of taking it up is its cost. She advises that this cost shouldn?t be taken at face value, with benefits such as time saving, efficiency and extra sales needing to be factored in: ?We find that within the first year of implementing EPoS, the cost of investment is often?outweighed by the savings in stock, because?it?allows a garden centre to buy more accurately. EPoS can also help a garden centre correctly calculate its VAT, which can lead to huge savings year-on-year.?

 

more latest news ➡

Yorkshire Garden Centres adds two Dean's stores to portfolio

Yorkshire Garden Centres adds two more sites to portfolio

Bradford-based Yorkshire Garden Centres has announced it is to operate two more sites in Yorkshire.  The two Dean's Garden Centre sites at York and Scarborough will be added to the group that already has sites at Tong, Tingley, Otley and Bingley in West Yorkshire....

Klondyke Group announces Outdoor Living showcase

Klondyke Group’s Outdoor Living Showcase

A sprinkling of Sherbert through the Cottage garden; the simplicity and calmness of Urban Nature through to the mood and mystery of Moroccan Delights; these were amongst the main themes revealed at the Klondyke Group's Outdoor Living Showcase Event hosted this week...

GCA BoT results show garden projects on the up

January’s GCA BoT results reveal rise in garden projects

Hard landscaping topped the sales table in the Garden Centre Association’s (GCA) Barometer of Trade (BoT) report for January 2024 with hardy plants, seeds and bulbs also doing well. Figures recorded by GCA member garden centres last month show a good start to the...

Rising stars nominations deadline 1 March

March 1 deadline for Rising Stars nominations

The GCA is urging members to get their 2024 Rising Stars nominations in by March 1 to help showcase and develop the industry’s most talented individuals this year. The Westland Horticulture sponsored programme offers those who participate the chance to be mentored...

Handy drops new catalogue for 2024 season

Handy unveils the latest gardening and DIY products

British garden manufacturer Handy has announced the arrival of its new catalogue and Monthly Dealer Promotions Calendar, both designed to provide retailers with valuable increased margins on a wide range of gardening and DIY products and ensure they have everything...

HTA shows caution for garden retailers

Garden Centres cautious despite good start to year

The Horticultural Trades Association (HTA) releases its February monthly market update, which shows that despite the UK economy's recently announced recession, garden retail continues to show some green shoots to kick off the year. The resilience is a continuity of...

Read GCR's latest edition!
Read GCR's latest Made in Britain Supplement!

Subscribe ToThe Wednesday Word

Subscribe To
The Wednesday Word

 

Get all the latest news, events & more straight to your inbox every Wednesday.

You have Successfully Subscribed!

Pin It on Pinterest

Share This