How you can deal with grievances

by | Jan 28, 2019 | Business | 0 comments

Grievances are an inevitable part of employing staff. Whilst they are a pain for some managers, they allow a business to nip concerns or complaints in the bud. This is before they grow into something which can be much bigger and more time consuming.
You should encourage employees to raise grievances as early as possible. But this should be an informal chat in the first instance.
Whether it be an allegation of bullying by a manager or any other complaint, employers should look into issues as soon as possible.

Dealing with grievances

It is important for both employer and employee to approach a grievance with an open mind. Avoid a hostile or unreasonable attitude.
Dealing with a formal grievance will involve a fair investigation. This should happen before to any meeting. But, if any part of the grievance is unclear and requires clarification, it is good practice to hold a meeting to clarify the issues.
Grievances can sometimes be lengthy. Aggrieved employees can use their grievance letter to air all frustrations. It can often be difficult to see the wood from the trees.
In this instance, it is beneficial for the employer to try and clarify the precise issues with the employee. Try to focus their concerns; it will make the investigation process a lot smoother.
Employees have the right of accompaniment at any formal grievance meeting. This could be a colleague or union representative.
There is no specific right to for anyone at interview to have a witness, but employers may consider allowing this.


The outcome of a grievance can often be disciplinary proceedings, for example, if allegations of bullying have been upheld.
Employers shouldn’t jump to disciplining alleged perpetrators until the investigation is over.
Employees also have the right to appeal a grievance decision. This could be to someone more senior, but in any event, someone independent.
It?s common for employees to raise grievances part-way through a disciplinary process. This is often an attempt to stop or delay a disciplinary decision.
There is no hard and fast rule for concurrent disciplinary and grievance processes anymore. The ACAS Code allows for a suspension to the process when an employee raises a grievance.
It’s down to the employer to consider the most appropriate way of dealing with such matters.
Likewise, an unfounded grievance could become a disciplinary matter if the employee has been dishonest.
Since the introduction of protected conversations in 2013, grievances have become more common.
Employers should still consider continuing with a grievance investigation. Even if discussions are taking place in the background. Just in case a you can’t negotiate a settlement.
It will be very difficult to explain the delay in dealing with the grievance to a tribunal.

Small businesses

In smaller businesses, it can often be difficult to find someone to deal with investigations and meetings. Especially if an appeal is also submitted.
As with disciplinary procedures, it is open to a business to branch out. They can use resources within associated companies. They may eveb bring in external consultants to deal with grievances. This can support an employer in showing that a grievance was fair and appropriate.

more latest news ➡

Westland growing media products added to Westland Live

Westland adds growing media to Westland Live

Westland Horticulture, home to brands such as New Horizon, Boost, Resolva, Peckish, and Kent & Stowe, has announced it has added its growing media category to Westland Live, giving its customers a one-stop shop for its brands and products. Westland Live is an...

British Garden Centres

How big is Christmas for British Garden Centres?

The highly-anticipated Christmas season has arrived early this year for British Garden Centres, as it opened its doors to customers in September to an influx of pent-up shoppers. Following a temperamental and wet summer and a few years of subdued Christmases due to...

Bradford garden centre group wins award

Bradford garden centre group wins community award

The team at a Bradford-based garden centre group is celebrating after winning a regional business award. Yorkshire Garden Centres, owner of Tong, Tingley, Bingley and Otley Garden Centres, won the Community category of the Yorkshire Post Excellence in Business...

Feverfew launched new gardening apparel for women

Meet the supplier: Feverfew Garden Co

Taking the gardening glove market by storm, Feverfew Garden Co is the UK’s first garden wear brand exclusively designed for women, by women. Garden Centre Retail catches up with Rachel Eunson, the driving force behind the brand. As with many recent ventures,...

HSBC economist

Ex HSBC economist to speak at GCA conference 2024

Former HSBC Head of Economics will be helping delegates at the Garden Centre Association’s (GCA) annual conference understand the resurgence of inflation and the challenges that it continues to bring (January 28 until 31, 2024). Mark Berrisford-Smith, who worked...

Primeur Whiskey Barrel

Primeur launches new range of recycled planters

Looking to the 2024 season, garden retailers can step up their sustainability game and enhance their outdoor offer with a brand-new Primeur range of recycled planter designs and colourways. If you are keen to stay ahead of the curve and meet the increasing demand...

Read GCR's latest edition!

Subscribe ToThe Wednesday Word

Subscribe To
The Wednesday Word


Get all the latest news, events & more straight to your inbox every Wednesday.

You have Successfully Subscribed!

Pin It on Pinterest

Share This