GCA supports HTA report into reducing crime in garden centre retail

by | Aug 22, 2022 | News | 0 comments

The Garden Centre Association (GCA) is supporting a new report published by the Horticultural Trades Association (HTA) about reducing crime in garden centre retail (August 2022).

The report reveals how costly crime is to UK garden centres and uses psychological theory and some tactics and methods to deploy to help deter crime.

Tammy Woodhouse, Chairman at the GCA, said: “The HTA’s report on reducing opportunistic crime in garden centre retail is an interesting read and one we think our members will benefit greatly from.

“The report revealed that HTA members surveyed said customer theft was one of the biggest problems they faced, with 22% of garden centres describing it as a major issue. It also reveals that in the last year, approximately £16million of HTA member garden centres’ turnover was lost to theft.

“The most frequently stolen items were packet seeds, followed by secateurs and other hand tools. Watering products/parts, bulbs and gifts/jewellery were reported as being vulnerable to be stolen, but on a more minor scale.

“The report looks into why crimes happened and using psychology, it offers advice on understanding and deterring individuals from committing them. It also gives ideas and examples of applying principles of psychology to deter crime, such as the ‘watching eye’ effect, changing mood through music and how to utilise staff, and encourage psychological ownership among employees.

“We are encouraging our members to have a read of the report as we feel it will be extremely beneficial to those who have problems with theft. It’s vital to stay on top of important issues like this and our members can all share help and ideas with each other on tackling the problem.”

The report is available to view by members at https://hta.org.uk/consumerinsights.

The GCA represents nearly 200 garden centres nationwide.

Through sharing information and its inspection programme the GCA helps members to achieve high standards in customer service, plant quality and reliability. For further information, please visit www.gca.org.uk.

more latest news ➡

12,000 lost apprenticeship positions in retail

12,000 lost apprenticeship places in retail

Retailers could have offered 12,000 more apprenticeships over the past year if it was not for the Government’s failure to reform the Apprenticeship Levy, according to a survey by the British Retail Consortium (BRC). The industry took on approximately 17,000...

GIMA awards 2023

Just four weeks until the GIMA Awards 2023

The garden retail sector is abuzz as the GIMA Awards are set to return in just four weeks!  Taking place at the Celtic Manor resort in Newport, South Wales, the event will once again be a hotbed of celebration and networking, with 17 coveted awards up for grabs. ...

QR Code use in retail

The Rise of the QR Code 

From occasional use to becoming part of our daily lives over the last two years, the QR could continue to prove useful to retailers. For some companies, the pandemic was arguably a gamechanger. A number of technologies which had previously been overlooked then shot...

Read GCR's latest edition!

Subscribe ToThe Wednesday Word

Subscribe To
The Wednesday Word


Get all the latest news, events & more straight to your inbox every Wednesday.

You have Successfully Subscribed!

Pin It on Pinterest

Share This