Independent?garden centre Orchard Park of Gillingham has become the latest approved member of the Garden Centre
Ensuring customer satisfaction?is a crucial aspect of GCA activity and they don’t grant membership easily! All members are required to meet GCA standards, which represent the very best in garden centre retailing. Prior to gaining membership, the garden centre is subjected to a full and comprehensive standards inspection by a GCA inspector.
Orchard Park is now part of an accredited group of some 200 garden centres nationally who have been audited and met the high standards of presentation and service that is expected of this group. As part of the membership, the GCA conduct an annual inspection to provide constructive suggestions for improvements to help raise standards further, highlight good practice where found, make appropriate suggestions on ways to increase sales, profits and help motivate teams?to strive that bit harder.
Garden Centre Manager, Gavin Cooper, said: “Following the celebration of our 10th anniversary last year, we felt it was time to show just how good we are! Of course, we still strive to improve our business?in all ways but feel that our new membership and the support of the GCA will prove invaluable in helping us achieve this.”