Kelkay app improves customer experience

Kelkay, the market-leading manufacturer and distributor of premium products and materials to the garden landscaping industry, has launched its customer experience app.

The app is a combined professional ordering tool and integrated catalogue. It enables Kelkay?s field sales team to show its full product range electronically, access relevant account information and process orders during customer visits.

This speeds up order turnaround times for customers. Kelkay staff can also access order history, plan calls and capture customer information and feedback.

The app can be used offline, making it ideal when travelling or exhibiting at trade shows.

Richard Pyrah, director of sales at Kelkay, said, ?With the app?s new and enhanced functionality, our customers are enjoying a brand experience second to none.

?Not only are our sales team able to present the right products at the right time to retailers, they have all the relevant customer information at their fingertips.

?This makes the time we spend with customers more productive for them than ever before.?

Kelkay?s brand?portfolio includes Borderstone?, Build Mate?, easyfountain? and Henri?, providing retailers with a single source of supply for a wide range of garden products.

These include aggregates, stone, water and garden features, paving, edging and walling, building materials, horticulture and winter products.

By promoting aggregates, paving and fountains with point of sale, merchandising units and display stands, garden retailers have seen sales grow in these categories.

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