Scotsdales launches Scan & Go loyalty app

Scotsdales Garden Centres has launched a new Scan & Go app. This app allows customers to scan their products while shopping, and offers a quick and smooth checkout procedure. Scotsdales is the first UK garden centre to offer such a service to its loyalty club members.

Customers can download the Scotsdales App for free via the Google Play Store or Apple App Store. When in store, customers create a digital shopping cart in the app, walk around the centre, scan products using the camera on their phone and add them to their trolley or basket.

When ready, payment is simple; customers simply scan the in-app ‘pay at till’ barcode at the tills and complete the transaction by tendering cash, card, or vouchers – just like any other transaction. Soon, customers can pay via Apple Pay, Google Pay or any credit card stored on their phone.

The app helps to avoid queues at the tills, minimises contact with the products purchased and assists with social distancing measures in place.

In addition, the customer’s receipts are stored in their app for easy viewing or returns, saying goodbye to the lost receipt forever and helping create a greener and more sustainable future. Vouchers are also integrated into the app, making it easier for customers to redeem them.

Lauren Cambridge, events & loyalty lead of Scotsdales Garden Centre Group explains: “We have already seen a huge increase in sign-ups and the popularity of our loyalty scheme. We are excited by the possibilities of continued developments and how this will shape the future of shopping at Scotsdales Garden Centres. Since launching the OpSuite Scan & Go App, we are already planning a range of exclusive vouchers for loyalty members which will only be available via the app.”

The Scotsdales Scan & Go App has been developed by online marketing agency Garden Connect and is integrated with OpSuite EPoS, provided by Davidson Richards.

“This demonstrates our pioneering approach for garden centres, in the first launch of a Scan & Go App in the sector,” adds Keith Bateman, co-CEO at Davidson Richards. “After having successfully partnered with Garden Connect previously regarding many integrated webshops, it made perfect sense to work with them to develop the OpSuite Apps and bring them to market.”

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