Technology issues in retail sector identified as major contributor to the UK?s productivity gap

by | Jun 28, 2017 | News | 0 comments

New research released today from Managed 24/7 has revealed that the average employee in retail who uses IT loses more than 25 minutes per day of productive time due to technology issues.

A critical new report released today by Managed 24/7, a leading managed IT services business, reports the impact of poor IT to the UK?s workforce productivity. It is widely accepted that the UK is facing a productivity crisis and this report outlines, for the first time, how much of this loss is caused by poor IT systems and support. The report has identified that IT failure could cost UK PLC ?35 billion per year* if the average amount of time lost was applied to all full-time workers, the equivalent of the entire population of Birmingham and Milton Keynes not working all year.

The average employee in the retail sector who uses IT and has wasted any time, wastes 27.7 minutes per day due to IT issues ? this was the highest amount of time lost across all industries polled. Retail workers also feel that they are losing out the most when it comes to getting IT support, with 43% disagreeing that they are well supported. They also have the highest rates of frustration with outdated IT, with 52% of respondents considering their systems not up-to-date.

The top six issues experienced by IT users in the GB retail sector in the last year:

  • Slow running systems / equipment (66%)
  • Failures in connection (46%)
  • Outdated kit or software (36%)
  • Poorly installed new systems and/ or equipment (23%)
  • A system crash lasting more than four hours (21%)
  • Lack of expert support (21%)

Looking at productivity for employees across all sectors the report also found that that amongst employees who use IT at work:

  • 32% believe that their workplace IT systems are damaging their ability to do a good job, a rate which rises to 37% for firms with more than 500 employees
  • 44% believe that IT problems directly cost their business time and money
  • 40% agree that they had better IT systems at home than at work
  • 24% who experienced IT issues said they have caused customers to complain, a proportion that rises to 30% in firms with more than 500 employees

John Pepper, CEO and founder of Managed 24/7, said: ?The UK is facing a productivity crisis. The UK currently ranks seventh in the G7 and 17th in the G20 for productivity per person, and fixing our outdated and poorly managed IT systems and support should play a significant role in closing this gap, especially in the UK retail sector.

?It takes a German worker four days to produce what his or her UK counterpart does in five and this crisis is resulting in the UK lagging well behind other developed nations. In light of recent outages such as at British Airways and the NHS, it is time for the UK to address our IT issues to ensure we aren?t left behind by our more technically adept neighbours.?

When issues do occur, more than a third (34%) of all IT users do not feel that they receive sufficient IT support.? This is more marked for very large organisations (firms employing 500 or more staff where 36% of staff feeling dissatisfied). Large companies (those with more than 500 employees) have the worst record for resolving IT issues, with 15% of respondents finding it typically takes more than a day for issues to be resolved.

Staff are therefore inclined to attempt to fix issues on their own, with 27% of respondents saying they are most likely to sort IT issues themselves, with men more likely to sort out their own issues (34%), than women (20%).

more latest news ➡

Rajesh Gupta joins DObbies

Dobbies Garden Centres appoints Rajesh Gupta

Dobbies further strengthens its senior leadership team with the appointment of Rajesh Gupta as Strategy and Business Development Director. Rajesh qualified as a Chartered Accountant with KPMG and has 20 years’ experience in retail working in strategy, business...

Marcus Eyles leaves Dobbies

Marcus Eyles departs Dobbies after seven years

Marcus Eyles has decided to move on from his role as Horticulture Director at Dobbies to pursue a new chapter in his illustrious 40-year career. Marcus joined Dobbies, the UK’s leading garden centre retailer, in 2017 as Head of Online, before progressing to...

One4all and Dobbies enters partnership

Dobbies partners with One4all gift cards

One4all Gift Cards, is excited to announce its partnership with Dobbies Garden Centres, the UK’s largest garden centre retailer with 77 stores nationwide and nearly 160 years of expertise. Dobbies Garden Centres champion garden living all-year-round offering...

Ben Harrison announced as GCA chairman elect

GCA announces Chairman Elect for 2024/2025

The GCA has announced its Chairman Elect for 2024/25. Ben Harrison, who is Operations Director of Haskins Garden Centres, is stepping into the role and will become Chairman at the GCA’s annual conference in January 2026. Ben says: “I’m delighted to be taking on...

Notcutts celebrates at annual awards

Notcutts annual awards highlights team success

The family-owned garden centre group, Notcutts, gathered at the Chesford Grange Hotel in Kenilworth on March 14th to celebrate the successes of its colleagues across all 19 garden centres nationwide. The event, attended by over 140 colleagues, family members and...

Read GCR's latest edition!

Subscribe ToThe Wednesday Word

Subscribe To
The Wednesday Word


Get all the latest news, events & more straight to your inbox every Wednesday.

You have Successfully Subscribed!

Pin It on Pinterest

Share This